1) What is the processing time for my order after I place it?
We will required 1-2 working days to process your order. Orders are delivered by Skynet courier service, the standard shipping transit time within West Malaysia is 2-7 working days, self assembled is required.
2) What are the shipping options is available in Klang Valley?
There are 2 shipping options is available for Klang Valley :
OPTION 1 – Standard Shipping by courier -RM55
Orders are delivered by Skynet courier service, the standard shipping transit time within West Malaysia is 2-7 working days, self assembled is required.
OPTION 2 – Same Day Delivery + Installation ( Order before 1pm) – RM75 (limited to chair order only)
Please contact our customer service at +6011 3700 2151 if you would like to proceed the order with same day delivery
3) How do I receive update for my order?
You will be contacted by our customer service department by email or whatsapp once the courier has picked up your order.
4) Where is your Showroom?
Niture Showroom is located at Bandar 16 Sierra Puchong, you can find us at Waze by searching ” Niture Sdn.Bhd.”
Puchong Showroom Address :
28G & 28-1, Jln Sierra 10/3, Bandar 16 Sierra Puchong. 47120 Selangor. Malaysia.
Mon-Sunday : 11am-5pm
5) Can I buy from your showroom after testing it?
Yes, we have ready stock which you can pick up immediately after payment
6) Is there any installment plan?
We do have Zero Interest Installment plan through Atome & Grabpay
For physical store purchase, credit card zero interest installment plan (up to 6 months) is available for following bank credit cards :
- Affin Bank
- Alliance Bank
- AM Bank
- BSN Bank
- HSBC Bank
- OCBC Bank
- RHB Bank
- Standard Chartered Bank
- UOB/CITI Bank
7) What was covered by your product warranty & how long is the warranty?
Warranty coverage included the mechanisms, gaslifts, chair frames, and base. A product warranty period varies from 1 to 5 years, depending on the model of the product.
8) How to claim the Warranty and is there any charges?
Please contact our customer service at 6011 3700 2151 and send us the invoice or receipt, along with a video and a photo that show the product issue clearly. This will help us understand the problem and investigate it. The investigation may take up to 7 working days. If we approve the replacement, we will ship it out within 7 working days after we receive your postage charges.
Customer don’t have to pay for the replacement parts during the warranty period, but you are responsible for the postage costs. Labor charges will apply if we are required to visit your site for an inspection or to install your replacement.
9) How do I assemble my chair/table?
Niture will provide installation video or manual upon order confirmation. Installation service is available within Klang Valley, please contact our customer service if you need our service.
10) If I decide the chair is not suitable for me, may I return it for a refund or exchange it?
All goods sold are Non-exchangeable and Non-refundable. We strictly do not accept Change-Of-Mind returns or exchanges (such as product not suitable or regret purchase) – there are No Exceptions to this.
11) Why the chair measurement is variance when I compare to your dimension chart and actual unit?
Our product dimension is measured by hand and may have a slight deviation, please allow +-3cm margin of error.
12) What’s ANSI BIFMA?
BIFMA is the Business and Institutional Furniture Manufacturer’s Association. The mission of this nonprofit organization is to create voluntary standards that promote safe working environments.To determine if office furniture meets the combined standards of ANSI and BIFMA, it’s put through a series of tests to determine how safe, functional and sustainable it may or may not be. These tests seem pretty mundane, but when you think of the thousands of repetitions a product component goes through, they make sense.
An ergonomic office chair, for example, will be evaluated on:
- Base stability
- Back Pull
- Seat Drop
- Swivel Cycling
- Tilt Mechanism Perfomance
- Arm and back durability
Casters: durability, swivel, and rolling
Only furniture that holds up to these rigorous standards earns ANSI/BIFMA recognition.
13) What is SGS?
SGS is a Lab provide Laboratory testing service — test and control the quality of products in accordance to ANSI BIFMA’s guideline